General shipping

Information:

• Global shipping with insurance: Delivery is guaranteed within 24 hours of payment.
• Money-Back Guarantee: Should your items arrive damaged or develop defects within 15 days of regular use, we will happily provide a replacement or a refund.
• Production Time: 3 – 5 days
• Global Shipping Duration: 7–14 days via express shipping, 15–20 days via standard shipping.
• Tracking Number: Once your order is fulfilled, we will promptly provide you with the tracking number via the confirmation email, enabling you to conveniently monitor your package online.

Our manufacturing facilities are situated in the United States, Canada, the European Union, Turkey, Vietnam, and Indonesia.

If you discover any issues with the delivered product, such as:

• Production quality issues (missing buttons, dirty marks, etc.)
• Damage caused by inadequate packaging or mishandling during shipment.
• Please notify us at [email protected] with photo proof of the errors mentioned above so we can help you resolve the issue as quickly as possible.

Customer Support: Available 24/7: Our dedicated team of live representatives is at your service, ready to assist and address any inquiries you may have, around the clock, seven days a week.

Feel free to reach out to us through Messenger or drop us an email at [email protected] for any inquiries. Thank you!

Shipping Freight Services:

• Secure and Trustworthy Transactions: Your personal and financial information is safeguarded with cutting-edge SSL Secure encryption, ensuring 100% protection.

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Refunds (if applicable)

• We are committed to providing you with the absolute best products and are happy to replace your order for any of the following reasons: The product is flawed. The print quality is poor. The product you received is different from the product originally represented on our site. Please email us at [email protected] with a photo of the product you received along with detailed shots you wish to include. We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge. For all other requests please email us at [email protected]. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear. Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.

Late or missing refunds (if applicable)

• If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items (if applicable)

• Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.

Gifts

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

• If your claim is approved, we will provide you with a return address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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